Submit a Reclamation Case

Use this form to register a customer reclamation case. To help us resolve the issue quickly, please be as precise and descriptive as possible. Before uploading, please optimize file sizes where possible to ensure a successful submission.

Once submitted, a ticket will be created and all further management of this case will happen in Odoo: https://hansa24.odoo.com/odoo/helpdesk/

Section I - Client info

Submitted By (Internal) *

Submitter's Email (Internal) *

Customer Name *

Customer E-mail Address *

Customer Phone Number

Customer/Delivery Address *

Section II - Order info

Cabin bought from *

Order Number *

SKU *

Name of the cabin

Delivery date

Install date

Complaint date *

Self build / Install team

Section III - Complaint info

Priority *

Summary of the Issue *

Detailed Description *

Text describing exactly what is wrong
Please indicate where the problem is:
- inside/outside
- left/right/front/back side
- roof/wall/terrace/gutter, etc

Optional/Helpful Additions

If customer already informed availability window for repair works
If any materials are required (and are they already on site or already ordered?)
If the issue was previously repaired / partially corrected
If weather conditions are relevant (e.g. roof leaks only during heavy rain)

Upload House Spec (cabin PDF spec)

Upload Photos/Videos (Images or Videos)

Don't upload files larger than 5MB. For larger files, first upload to SharePoint and add link into Detailed Description field.